AI Solutions · AI Guest Portal
A concierge in every guest's pocket
A personal concierge for every guest, from the day they book to the day they leave. It answers their questions in seconds and suggests what to add — dinner, the spa, a sunset sail — then books it on the spot, charged to the room.
Upgrade your stay
Add to your stay
Results at a glance
Results at a glance
Who it's for and when
Who it's for
From the moment they're booked to the moment they're standing on your property, the AI Guest Portal is how guests find, plan, and pay for everything you offer — the on-site anchor that turns "what should we do?" into a booked, upsold itinerary.
Journey stage
How it works
What the portal actually does
A concierge that sells, too
The concierge asks what a guest wants, then suggests something that fits: a better room, or a sunset sail after their tour. Prices and times are real, so one tap adds it to the stay. And it does this with every guest at once.
Upsell on every stay
A day that fits together
A plan is the easiest cross-sell. The concierge reads what the guest likes and what is actually open, then lays out a day that holds together — a tour, the spa, dinner — and books all three in one tap — three cross-sells nobody had to pitch.
One plan, three cross-sells
Order, book, and buy in one place
Mobile ordering, experience booking, and ticketing all live inside the portal, right next to the question that sparked them — and each one is charged straight to the room through your PMS. Intent turns into a paid order before the guest gets distracted or walks away.
Charged to the room
Integrated with your PMS
The portal reads each reservation straight from your PMS, so guests see their own stay and can take an upgrade in a tap. Anything they order posts to the room folio, and every AI conversation is written back into the guest’s PMS notes — so the front desk already knows what was handled.
Works with your PMS
It starts before check-in
An automatic email and text bring guests into the portal before check-in. Set the wording and timing once, and it goes out in the guest’s language for every stay — through our CRM & Marketing Automation or the one you already use.
Sent automatically
Scan the code or tap the link — full concierge, nothing to install
No download, nothing to install
Guests won't install an app for a two-day trip — so the portal lives on the web. One link or QR code opens a full concierge on any phone, instantly, with nothing to update. AI translation opens it in the guest's own language — Spanish, Portuguese, French, Japanese, and more.
No app, no login
Features
Upsell & cross-sell
Asks what each guest wants, then offers the upgrade or add-on that fits — a real price, a real time, added in a tap.
Itinerary planning
Builds a day that holds together from what is actually open — tour, spa, dinner — and books all of it at once.
Ordering & booking
Food, experiences, and tickets are bought in the same place the guest asked the question, charged to the room.
PMS integration
Reads each reservation, posts upgrades and room charges, and writes what the AI handled into the guest’s PMS notes.
Pre-arrival messaging
An automatic email and text before check-in bring guests into the portal, sent in their language by our CRM & MA or yours.
No app to download
A multilingual web portal — guests open it from a link, a QR code, or their confirmation email, with nothing to install.
Getting started
From a link to a live concierge in 1–2 weeks
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1
We build your Portal
with AIAI builds your branded portal from what you already have — venues, menus, experiences, tickets — a first version in days, in every language your guests speak.
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2
We reach guests
before they arriveAn automatic email and text bring each guest into the portal before they arrive — where the concierge is already offering the room upgrade, the spa slot, and the tour that fit their stay.
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3
Guests ask, the AI
recommends a planThe concierge answers questions in the guest’s language, recommends what fits — time of day, group, interests — and turns it into an itinerary from what is actually available.
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4
They order and book
in the portalFood, experiences, and tickets are bought right where the question was asked — charged to the room through your PMS, with each booking passed to the restaurant, spa, or tour desk that fills it.
An on-site concierge that never takes a break
Integrations
One portal, everything guests need on-site
Guest access
Does in-portal
Works with
See it plan a real stay
See the AI Guest Portal answering, planning, and booking for your own guests — with your venues, your menus, your experiences.
Get a demoFrequently asked questions
Do guests have to download an app?
No. The portal is a web experience — guests open it from a link, QR code, or their confirmation email and get the full concierge on any phone, with nothing to install or update.
What can the AI concierge actually do?
It answers questions in the guest's language, builds an itinerary from your real availability, and lets guests order, book experiences, and buy tickets without leaving the portal.
How does it help my staff?
It absorbs the repetitive "what's good, what's open, how do I book it" questions and the on-the-spot itinerary planning, so your team spends its time on the in-person moments that need a person.
How long does setup take?
Most operators are live in 1–2 weeks. Our team builds the branded portal, loads your venues, menus, experiences, and tickets, and connects it to your systems.
Which industries is it for?
Hotels and resorts are the main fit — guests are on the property for days, so the portal has the most to do. Attractions and tour operators use it too, wherever guests arrive with questions and there are experiences, food, or tickets to sell on site.