Nutmeg

AI Solutions · AI Unified Inbox

One login. One screen. Zero missed messages.

Guest messages keep arriving on more channels — email, OTA inboxes like Booking.com and Expedia, and social DMs on Instagram and WhatsApp. Nutmeg brings them all into one screen and drafts the reply, so every channel gets answered.

Get a demo See it in action

Results at a glance

Results at a glance

More than
0%
of guest messages answered with AI support
−0%
time spent replying to email and OTA messages
Under
0s
to reply to a social DM

Who it's for and when

Who it's for

Tours & Activities Hotels & Resorts Attractions

Anywhere a guest sends a message — before they book, before they arrive, while they're on-site, after they leave — it lands in one place, and the reply is already half-written.

Journey stage

Dream Book Pre-arrival On-site Post-stay Return
Dream Book Pre-arrival On-site Post-stay Return

How it works

What the AI does with every message

Every channel, truly one inbox

Email (Gmail and Outlook), web chat, SMS, WhatsApp, Instagram, Messenger — plus the OTA inboxes: Booking.com, Expedia, Trip.com, and Agoda for stays, Viator, GetYourGuide, and Klook for tours. One login, all of it.

More than 10 channels

AI drafts first, humans finish

The AI writes the first reply with the booking and the guest's request already filled in; your staff add the personal line and send — or let the AI answer routine messages on its own.

More than 90% AI-handled

A template for every request

Celebrations, special requests, group inquiries, date changes — more than 20 templates are ready on day one, and we build custom ones written just for your property. The AI picks the right one and fills in the guest's details.

20+ templates ready

Built-in phishing protection

OTA email spoofing is a growing threat. The AI verifies sender domains, checks embedded links, and flags lookalikes (booking.com genuine; bookings.com, booking.coms, booking-com.net fake) before they reach your team — only verified messages enter the inbox.

99.9% filtered

See what guests keep asking

A report shows your top 10 questions, how many messages arrived on each channel, and the hours and days they come in — so you know when to staff up. It also lists what the AI couldn't answer, so you can teach it those once and it handles them next time.

Saves hours of reporting

It learns from your past email

Connect Gmail or Outlook and the AI reads your email history — how your team actually answers — then uses your own wording in every draft. It also reports back, from that same history, what share of your past email the AI could have handled on its own.

2× more accurate drafts

Features

All-channel inbox

Email, web chat, SMS, social DMs, and the OTA inboxes in one screen.

AI-drafted replies

The first reply is already written, with the booking details filled in.

Message templates

20+ ready to use, plus custom ones written for your property.

Phishing protection

Verifies sender domains and blocks OTA lookalikes before import.

Analytics report

Top 10 questions, volume by channel, and what the AI could not answer.

Email history learning

Reads your Gmail or Outlook history and drafts the way your team writes.

Getting started

More channels, less work

  1. 1

    Connect every channel

    Connect email and your social accounts in one click with Google, Microsoft, or Meta sign-in. Your OTA inboxes keep working as they are — no rebuild, no tab-switching.

  2. 2

    AI filters, reads, and drafts

    Spam and phishing are filtered out. What's real is read and answered — or drafted for you — in the guest's language.

  3. 3

    Your staff check and send

    Staff read the draft, edit a line if they want, and send. Nothing to write from scratch — more than 80% less time on replies.

  4. 4

    Full history, complete context

    Every AI and human reply lives on one thread, so whoever picks it up sees the whole story — no "let me check with a colleague."

Real results from one property running it today

0,000
guest messages a month at a single property, across every channel
0%
of them answered — nothing left sitting overnight
1/3
the staff it used to take to keep the inbox clear

Integrations

Connects to the channels and platforms you already run

Email

GmailOutlookIMAP / SMTP

Messaging

Web chatSMSWhatsAppInstagram DMFacebook Messenger

OTA inboxes

Booking.comExpediaTrip.comAgodaViatorGetYourGuideKlook

PMS & booking

Your PMSYour channel managerYour booking system

Take the inbox off your team

See your own channels — email, web chat, SMS, social DMs, and the OTA inboxes — landing in one screen with the reply already drafted.

Get a demo

Works well with

AI Chatbot →

The real-time front line for website and messaging conversations.

AI Voice →

The same coverage on the phone — answered in the caller's language, day and night.

Frequently asked questions

Which channels does it actually cover?

Email (Gmail/Outlook), web chat, SMS, WhatsApp, Instagram, Messenger, and OTA messages from Booking.com, Expedia, Trip.com, Agoda, Viator, GetYourGuide, and Klook — and we keep adding new channels.

Does the AI send replies on its own?

You decide. It can auto-reply to routine messages, or draft a reply for a staff member to approve and send. Sensitive or complex messages are always escalated to a person with full context.

Is this separate from the AI Chatbot?

They're teammates. The AI Chatbot handles live website and messaging conversations in real time; the Unified Inbox is where every channel — email, social, SMS, and the OTA inboxes — comes together for your staff to manage. Most operators run both.

How does it protect us from OTA phishing?

The AI verifies each sender's domain, inspects embedded links, and flags lookalike domains and spoofed names — only verified messages are imported, so fraudulent "OTA" emails never reach your team's inbox.

How long until we're live?

Most operators are live in 1–2 weeks, with our team handling setup, channel configuration, and staff training.