Nutmeg

AI Solutions · AI Voice

Never miss a call, never leave a guest waiting

The phone rings while your team is with a guest — and again after everyone's gone home. AI Voice answers every call, books, and texts the confirmation, and hands over only the calls that need a person.

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Results at a glance

Results at a glance

More than
0%
of calls handled by the AI end to end, never transferred
Under
0 MIN
for most calls, from hello to done
0%
of calls come in outside business hours

Who it's for and when

Who it's for

Every call that used to go to voicemail — or pull a staff member off the floor — gets answered live, so a booking-ready caller never hangs up on a ringing phone.

Journey stage

Dream Book Pre-arrival On-site Post-stay Return
Dream Book Pre-arrival On-site Post-stay Return

How it works

What the AI does on every call

Answers every routine call

Hours, directions, parking, pickup times, "do you have availability" — around 60% of your calls are the same recurring questions. The AI answers them live and consistently, so the phone stops interrupting your team.

Saves your team hours

Speaks your callers' languages

The AI hears the language the caller speaks and answers in it — Spanish, French, Portuguese, Japanese and more than 100 others — so an international guest gets a real answer instead of a language barrier, without you hiring for every language you serve.

100+ languages

Books before they hang up

Connected to your booking system, the AI checks real availability, reserves the spot, and sends the booking link or confirmation by SMS while intent is hot — capturing the sale on the call instead of losing it to "let me call you back."

Increases direct bookings

Every call, by your rules

You set the rules: routine questions get answered, anything sensitive transfers to the right person with the full context, and follow-ups go out by text. A person is reachable when it matters — and only then.

Works with your team

Open line, even when closed

After-hours, weekend, and holiday calls no longer go to a dead line or a full voicemail box. The AI covers the phone when no one's there and hands your team a clean, transcribed list of anything that needs a callback.

Answers 24/7

Every call on the record

Every call is saved as a written transcript and an audio recording, searchable by date, number, or topic. Check what was actually said, hand a case to a manager, or use real calls for training — nothing rests on someone's memory.

Transcript + recording

Features

Live call answering

Hours, directions, parking, pickup times, availability — answered live.

Multilingual calls

Hears the caller's language and answers in it. 100+ supported.

Booking on the call

Checks live availability, holds the spot, and texts the booking link.

Transfer rules

Answered, transferred with context, or followed up by text — your rules.

After-hours coverage

Nights, weekends, and holidays, with a transcribed callback list.

Transcripts & recordings

Text and audio saved for every call, searchable any time.

Getting started

From a ringing phone to a booked guest

  1. 1

    Connect your line and your content

    We route your number to the AI and it reads your real information — hours, tours, availability, policies, FAQs — so every answer is yours, not a generic script. (Done with our team.)

  2. 2

    The AI answers, in any language

    Routine questions, availability checks, and bookings are handled live, around the clock. When a caller is ready, the AI books and texts the link or confirmation by SMS before they hang up.

  3. 3

    It answers, transfers, or texts

    Every call resolves one of three ways: the AI answers it, transfers it to your team by your rules, or follows up by SMS. Safety-sensitive and complex calls route straight to a person — the AI never guesses.

  4. 4

    After hours, still covered

    Nights, weekends, and holidays, the line stays answered. Calls that need your team wait as flagged follow-ups with the full transcript, so mornings don't start with a voicemail backlog.

Real results from one operator running it today

+0%
bookings taken on the phone by the AI
0,000
calls answered a month at a single property
0,000
of those come in after hours — calls that used to go to voicemail

Integrations

Works with your line

Infrastructure

Your existing phone number
SMS follow-ups (links)

Integrations

Your booking system
Your PMS & channel manager

Hear it answer your line

Hear the AI answer a call with your own hours, your availability, and your transfer rules — day, night, and weekend.

Get a demo

Works well with

Frequently asked questions

What does the AI actually do on a call?

It answers routine questions, checks live availability, takes bookings, and texts links or confirmations by SMS — all in the caller's language. When a call needs a person, it transfers by your rules with the full context, so nothing is dropped and nothing is guessed.

When does a call get transferred to a human?

Whenever your rules say so. Safety-sensitive, complex, or sensitive calls route straight to the right staff member with the conversation context; everything routine the AI handles itself. You decide the transfer rules, and a human is always reachable.

Does it cover after-hours and weekends?

Yes — the line stays answered nights, weekends, and holidays. Calls that need your team are captured as flagged follow-ups with a full transcript, so no after-hours caller hits a dead line and your morning doesn't start with voicemail.

Which languages can it handle on the phone?

The AI hears the language the caller speaks and answers in it in real time — Spanish, French, Portuguese, Japanese and more than 100 others — all from your own content. No separate phone line, and no bilingual hire per language.

Will it work with my booking system and my current phone number?

Yes — we route your existing number to the AI, and it connects to your booking system for live availability and phone bookings, sending links and confirmations by SMS. Setup is done with our team.

Does the AI replace my front desk?

No — it takes the repetitive calls off the line — around 60% of them — so your people are free for the guests in front of them and the calls that genuinely need a human. AI assists, your staff host.

How fast can we go live?

Most operators are live in 1–2 weeks. Our team handles setup and training; the AI learns from your website and documents, so there's no answer-writing project on your side.