Guest data intelligence

Guest insights meet automated marketing

Know exactly what guests want before they do. Real-time behavior data triggers the right message at the perfect moment, driving higher spending and stronger loyalty across every visit.

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Game-changing visibility

Understand your guests better 

L​​ive heatmaps and behavioral analytics reveal how guests move, engage, and spend across your property in real time. Capture comprehensive data from indoor/outdoor spaces with GPS and Wi-Fi positioning while maintaining privacy standards. Real-time updates enable immediate adjustments to optimize guest flow and operational efficiency.

Intelligence

Always-on, actionable guest insights

Live guest movement tracking

Real-time heatmaps show traffic patterns, popular areas, and bottlenecks to optimize staff deployment and guest flow. GPS and Wi-Fi positioning provide accurate location data across multi-floor venues while identifying underutilized areas and peak congestion zones.

Behavioral pattern analysis

Track dwell times, engagement levels, and spending patterns to understand what drives guest satisfaction and revenue. Segment visitors by behavior types and identify cross-selling opportunities that directly impact revenue per visitor.

Performance metrics dashboard

Monitor conversion rates, satisfaction scores, and revenue per guest to make data-driven decisions. Consolidate data from booking systems, POS platforms, and feedback mechanisms while real-time metrics reveal trends for immediate decision-making.

Transform Your Guest Experience Today

 See how real-time insights and automated marketing boost guest satisfaction and drive revenue. Compatible with existing systems, accessible from any device without downloads.

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Automation

Smart campaigns drive results 

Behavioral triggers and personalized messaging automatically engage guests at the right moment to boost spending and loyalty. Connect with existing booking and POS systems through seamless integrations. Multilingual messaging with data protection standards ensures optimal engagement and conversion rates.

Location-based messaging

Send personalized offers based on guest location, preferences, and real-time behavior. GPS and Wi-Fi positioning deliver relevant messages across indoor/outdoor spaces while POS integration ensures accurate offers and promotes underutilized attractions.

Action-triggered campaigns

Automatically engage guests with targeted promotions for dining, experiences, and merchandise based on their actions. Analyze movement patterns and dwell times to identify optimal intervention points while API connections ensure seamless transactions and real-time accuracy.

Guest lifecycle marketing

 Nurture relationships from first visit to loyal advocate with automated campaigns that drive repeat visits and referrals. Track preferences across multiple visits to build comprehensive guest profiles while automated workflows deliver personalized content based on visit history and spending patterns.

"It's been incredibly beneficial having real-time updates to bookings, allowing us to better optimize staff scheduling and operations compared to managing reservations on paper. The ability for guests to review details online with Nutmeg helps put them at ease.”

Yuji Tsunakawa,
Marine & Beach Director at Sheraton Okinawa in Japan

“Nutmeg has significantly improved the efficiency of the HiBus site by eliminating almost all manual operations by staff.”

Chiaki Crowder
Hawaii Sales Development Division, Digital Solutions Department at HiBus

“It's hard to imagine operating without Nutmeg's web reservation system. By visualizing product data quicker, we are now able to detect changes in sales trends earlier and take action immediately."

Kunihiro Sugimoto
General Manager, Operations Planning Division at “Shigira” Resort in Okinawa, Japan

Turn one-time visits into lasting connections

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